Rock your credit union’s service culture

first_imgJim Knight is on a mission to change the service culture in this country. The former head of training and development for Hard Rock International closed out the CUNA Tech/OpSS Council Conference Wednesday in Orlando with a high-energy, “rockin’” presentation.Knight called on credit union leaders to create truly differentiated service for their members. If successful, members will keep coming back, take on additional services, and talk enthusiastically about the organization within their social networks.To achieve this, it is imperative that every team member is like the massively popular rock band U2: “Singing off the same sheet of music.”Knight said this only comes through the creation and embodiment of a member-obsessed purpose, where the credit union communicates clearly and with urgency to its members, “I will do anything for you.”In his wide-ranging talk, Knight drew on examples from the diverse worlds of business and music to illustrate outstanding customer-oriented experiences. continue reading » 8SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Are you prepared for diversity legislation?

first_img 4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jill Nowacki Jill Nowacki started her career with credit unions in 2001. She has taken on leadership roles at credit unions and state and national trade associations. Now, she uses her experience … Web: Details There is a new narrative emerging from Congress about the lack of diversity, equity and inclusion (DEI) in financial institutions. Just a few short weeks before credit union advocates made their biggest descent on Washington D.C., the House Financial Services Committee released a study on Diversity in Banking. The report examined how the biggest financial institutions—those with over $50B in assets—are managing (or in this case, not managing) diversity. My summary of the key findings? Congress believes there is a lot of room for improvement— with Boards, with employees, and with investments. When it comes to changing behavior of those they oversee, Congress has one tool: Legislation. It comes as no surprise, then, that the committee has developed recommended legislation to improve diversity in banking. While the targets are all aimed at banks (today), credit unions must be prepared with their own response. With nearly twenty years of experience advocating for credit unions, I have observed that if Congress is ready to mandate how financial institutions should behave, credit unions must already be ahead of the legislation and telling the story of how they are already operating with consumers’ best interest first. Is the industry prepared to share our commitment to representing our communities through volunteer and executive leadership, community investment, and vendor selection? Can our stories successfully prove credit unions do not need to be subjected to another legislative or regulatory burden because DEI is in our DNA?   A recent assessment by CUNA examined how credit unions perform in both who we serve and who is doing the serving and found that credit unions have room to grow: The highest levels of leadership on our Boards and in our largest credit unions are mostly white, and mostly male. The NCUA’s annual voluntary diversity assessment for credit unions has not been widely completed, making it difficult to gain a complete picture of any progress in the industry so far. How does this look at your credit union? Can you share your intentional and organizational commitment to valuing diversity, demonstrated through metrics? Does your Board fully reflect and represent your entire community? Are your products developed by a team of leaders who understand diverse needs and varied perspectives because they represent diverse backgrounds? If you do not already have your DEI story ready for Congress, it is time to get serious about Diversity and Inclusion: To strategically integrate conversations about diversity in your planning conversations; to consider another approach to Board Succession Planning and Recruiting; and to win the war for executive talent by building inclusive cultures that attract top leaders to represent your community. Humanidei was founded to help credit unions and our system be the leaders in Diversity and Inclusion in banking. Our human capital solutions offer volunteer and executive succession planning and recruitment; organizational talent analysis; and DEI consulting that leads to diverse and inclusive cultures. Working together, we will develop a plan that ensures your credit union is ready to serve members and your community well into the future… and we’ll have you ready to tell a different DEI story before next year’s GAC. Are you ready to take action? Reach out to us and mention Advocacy Discount for 10% off any of our DEI Consulting Services before March 31, 2020.last_img read more

Miller conquers Sunset’s Dancin’ Bare Topless 100

first_imgBy Ben DeatherageBANKS, Ore. (July 16) – Kenny Miller took his roof off and then took care of business after taking the lead 12 laps into Sunset Speedway Park’s Dancin’ Bare Topless 100 Saturday night.The marathon victory paid $1,000 and put Miller on the ballot for the Fast Shafts All-Star Invita­tional.T.J. Richman got to the front at the start. Richman managed to stay there before Cody Jones got around him on the third lap. Jones, like Richman, held down the position for only a few laps as Aaron Elwess drove by on the fifth circuit.Elwess lost the coveted top spot on 12 as Miller blazed the trail the rest of the way. The remain­ing 88 trips past the flag stand saw Miller as the leader. It was the first win of the 2016 season at Banks for Miller, the sixth different winner in as many years the event has been held.Craig Cassell was second followed by Jesse Williamson. Rob Ireland was fourth while Jeff Lovell placed fifthlast_img read more

Rigworld’s Kofi Amoa-Abban, two others added to Asante Kotoko’s Board of Directors

first_imgPatron of Asante Kotoko, Otumfour Osei Tutu II, has added three new members to the newly-constituted Board of Directors of the club, bringing to 12, the total number of Board Members of the Porcupine Warriors.Chief Executive Officer for Rigworld Group, Mr. Kofi Amoa-Abban, leads the new additions with Martin Osei Kwaku Brobbey (CEO Lexta Ghana Ltd), and James Osei Brown (CEO Joshob Construction Ltd) also joining the club.The trio will join the rest of the board for a three year mandate.In a release sighted by Citi Sports, the Asantehene charged the new board members to help “rebuild the Asante Kotoko SC brand both for its performance on the sporting field and as a viable and self-sustaining economic entity to reclaim its pre-eminent position among the elite clubs of Africa.”Amoa-Abban, 37, will be expected to bring to bear his expertise in running successful businesses, to help transform the fortunes of  Kotoko.The 12-man board is chaired by the club’s Executive Chairman Dr. Kwame Kyei with Mr. Jude Arthur as his vice.The other members of the Kotoko board are Mr. Kwadwo Boateng Gyamfi, Board Chairman, Exim Bank, Mr. Kwasi Osei Fori, Chief Executive Officer, Edmark Group/Rockshore Mining Limited, Kwabena Mensah, Corporate Lawyer, Joseph Yaw Addo, former Director of Sports, Kwame Nkrumah University of Science and Technology (KNUST), Baffour Kwame Kusi, Ankobeahene, Mrs. Evelyn Nsiah Asare, Director of Sports, Sunyani Technical University, and Alhaji Abu Lamin, Bussiness man.last_img read more

Inspirational clubs are England Golf Award finalists

first_img Six inspirational golf clubs are the latest finalists to be announced for the prestigious 2017 England Golf Awards. The clubs, from Cornwall, Hertfordshire, Kent, Suffolk, Sussex and Yorkshire, will be on tenterhooks until the winners of the three categories are announced at a celebration ceremony at Lord’s Cricket Ground on Thursday, 16 March. All six are stand-out examples of clubs which go the extra mile to give the best possible experience to members, visitors and potential new players. But the competition is particularly intense between the finalists in the Strongest Community Engagement Award, which are both operated by Mytime Active.   England Golf Chief Executive Nick Pink said: “These six finalists are fantastic clubs which put their customers first and help to show that golf is a welcoming sport for all. We look forward to highlighting their great work at the England Golf Awards.” The Awards will celebrate all that’s excellent about golf in England. They will recognise leading professionals, elite amateurs, top coaches and the stars of club and county golf who do so much to inspire people to play the game. The latest finalists: GolfMark Club of the Year sponsored by TaylorMade-adidas Golf Essendon Country Club, Hertfordshire Essendon combines the best of golfing tradition with innovative approaches to offer a warm welcome. The club values and listens to its customers and offers great golf and social opportunities for members and non-members, including Pilates and yoga sessions. Busy adult and junior academies have a 100% conversion rate into membership via special introductory packages. The club uses GolfMark to measure progress and identify areas to improve and develop. The Point at Polzeath, Cornwall The club’s owners have used GolfMark to create a thriving business which bucks industry trends and they hope to double it in size over the next three years. The Point is both a golf club and a leisure hub for the local community and holidaymakers, offering facilities such as a health club and hosting the annual Polzeath Beer Festival, which is combined with get into golf activities. It was the Cornwall GolfMark Club of the Year for 2015. Most Welcoming Golf Club, sponsored by american golf Fynn Valley Golf Club, Suffolk The club started 25 years ago, believing golf should be accessible to everyone and the bar has always been open to all, with no dress code. There’s a strong golfing and social programme, great coaching opportunities and an annual ‘give golf a go’ day aimed at families. New members receive a comprehensive welcome pack and plenty of help to settle in and find playing partners. Communication with staff, members and visitors is excellent. Leeds Golf Centre, Yorkshire A ‘welcome’ sign at the entrance, good signposting, no dress code – first impressions count at this golf centre and help to attract new players. New members are introduced to playing partners and surveyed regularly to make sure they’re enjoying their golf. Coaching for all, golfing and social events for members and non-members, an emphasis on short format golf – and an in-house sports rehab physio are all features of this club. Strongest Community Engagement Bromley Golf Centre, Kent Bromley takes golf into the community, for example to schools and leisure centres, to attract people who had never thought of playing. This includes children, young adults, inactive over 60s, local residents with learning difficulties and those living with disabilities. Flexible dress codes and free club hire are other ways of removing barriers. It’s also the first branded Golf Express centre in the country, promoting shorter formats to busy people. Hollingbury Park Golf Course, Sussex Hollingbury Park thinks outside the box to find new ways to introduce local people to golf and its wellbeing benefits. For example, a Christmas open air cinema for families attracted 600 people who received information about children’s birthday parties, free golf taster sessions and other offers, which all had a good take-up. It takes part in local sports festivals, hosts an open week for all, and works with local schools, companies and organisations. More finalists will be announced next week. The England Golf Awards are attracting influential names from the golf and sporting world and tickets cost just £75 per person; anyone booking a table of 10 will get one place free. Everyone attending will be entered in a free draw for prizes including tickets to The Open, a Middlesex Match Day at Lord’s, the Ricoh Women’s British Open and a fourball at Frilford Heath Golf Club. Click here to book. 17 Feb 2017 Inspirational clubs are England Golf Award finalists last_img read more

LBDI Identifies with Muslims

first_img“LBDI is grateful to celebrate the Ramadan with our fellow Muslims who are also our customers,” Lawrence George saidThe management of the Liberia Bank for Development and Investment (LBDI) yesterday identified with Muslims in Liberia through the donation of 200 bags of rice to several mosques in Monrovia and its environs.Lawrence George, LBDI’s corporate social responsibility coordinator, said the donation was the bank’s way of identifying with the Muslims after they successfully ended their holy month of Ramadan.The mosques that benefitted from the donation included Benson Street, Newport Street, Jacob Town, and Fiamah (50 bags each).“We have come as a bank to thank you for praying for our country especially as we await the upcoming elections in which peace is our priority, and this is just a token of our appreciation,” he said.Mr. George said the LBDI has introduced the Islamic Banking System to take care of the banking needs of Muslims in Liberia.“We as a local bank have introduced this system to actually help our Islamic brothers and sisters because we believe in making banking very simple for smooth financial operations in the country,” he said.Responding, Musa Balloh, the spokesman of the National Imams Council of Liberia, lauded the efforts of the LBDI family for the donation which he described as welcome.“We are overwhelmed especially seeing a bank making a huge donation to her clients. The fast and prayers we carried out were also focused on our country Liberia having peaceful and transparent elections for the benefit of our citizens and the country,” he said.He stressed that despite the end of the Ramadan celebration, their focus is now on peaceful elections, with the Imams in the vanguard of Muslim prayers until the October elections.“We are concerned about the security in our country so it’s our responsibility as Muslims and Christians to put aside our differences and strongly pray to God for the protection of this country during the upcoming elections, because we are not political groups but special people, and we must all work together for the common good of the country,” Mr. Balloh said.Concerning the Islamic banking process, Mr. Balloh explained that it is in the interest of the Islamic community because the process would include collaborative efforts with the Imams for the successful implementation of the transactions.He explained that the banking transaction would enable them to do banking the right way, and appreciated the management of the bank for its kind gesture and the opportunity given to Liberians to invest in the bank.Appreciating the donation, Mr. Bankale Kaba of the Newport Street mosque said, “Thank you so much for the contribution of 50 bags of rice which means a whole lot to us and we pray that God provides good leaders for our country.“It’s our prayers that God brings peace and chooses a good leader and a development oriented person for the betterment of our country.”Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)last_img read more

Jerry Sandusky Transferred To State Prison

Jerry Sandusky, the convicted child sex abuser sentenced to no less than 30 years,  became a state prison inmate Tuesday with his transfer out of the Centre County jail, his home since he was convicted in June of child molestation.The 68-year-old former Penn State assistant coach arrived early in the morning at the State Correctional Institute at Camp Hill, just outside Harrisburg, a state prison system spokeswoman said.He faces testing and evaluation that will take a week or more before he can be assigned a security risk level and sent to one of the state facilities as his “home” prison. At Camp Hill, experts will assess his mental state, physical health and education level, and determine whether he needs treatment.Sandusky was sentenced this month to 30 to 60 years for sexual abuse of 10 boys over a 15-year period.There are about 6,800 sex offenders serving time in Pennsylvania’s prison system. The Corrections Department does not maintain special units for sex offenders, and there is no way to predict where he will be sent.Meanwhile, he maintains his innocence and had attorney file motions for a new trial.Sandusky’s lawyers made the filing at the courthouse in Bellefonte, where he was sentenced two weeks ago  after being convicted of abusing 10 boys, some on Penn State’s campus in State College.“The defendant submits the court’s sentence was excessive and tantamount . . . to a life sentence, which the defendant submits is in violation of his rights,” they wrote.The 31-page set of motions, technically not appeals because they were filed with the trial judge, cover a wide range of assertions, including insufficient evidence, improper use of hearsay testimony and improper rulings from the bench.More than a third of the document explores ways Sandusky claims the rapid pace of the case violated his right to due process of law, as he went from arrest to trial in just over seven months. His lawyers said they were swamped by documents from prosecutors and lacked time to interview possible witnesses and an expert and two assistants were not available at trial.The document said Judge John Cleland ruled improperly concerning the use of a computer-generated drawing of an accuser and issued incorrect jury instructions. It also raised issues about prosecutors’ closing argument, the vagueness of the charges, sequestration of jurors and the amount of restitution ordered. read more

Why roosters dont go deaf from their own loud crowing

first_img Citation: Why roosters don’t go deaf from their own loud crowing (2018, January 30) retrieved 18 August 2019 from This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only. Anyone who has ever lived on a farm has heard the familiar sound of the crowing rooster (male chicken). Few likely realize, however, just how loud that crowing can be. In this new effort, the researchers sought to measure how loud the crowing is, and how the rooster avoids deafness from hearing itself every morning.The team placed a tiny microphone near the ears of sample roosters to measure how loud the crowing would sound to them. They found it was louder than thought—averaging over 100 decibels, which is roughly the same as running a chainsaw. People who regularly use chainsaws without ear protection, it should be noted, go deaf over time due to damage to the tiny hair cells in the inner ear. Chickens of both genders also have such hairs in their ears, and the team wondered why they weren’t damaged. To find out, they performed micro-computerized tomography scans on the skulls of the birds. They discovered that half of the birds’ eardrum was covered by a bit of soft tissue that dampened incoming noise. They also found that when the rooster tilted its head back to crow, another bit of material covered the ear canal completely, serving as a built-in ear-plug. Thus, for the rooster, it is as if someone were sticking their fingers in their ears while they are crowing. The researchers noted the birds also have another advantage—unlike humans, birds can regrow damaged hair cells. As for why the hens and chicks do not suffer hearing damage from the male crowing, though not mentioned in the research, it is well known that roosters tend to seek a vantage point offering maximum reach when they crow (away from the hens and chicks), making sure everyone within earshot knows that the hens that live there are his. Explore further More information: Raf Claes et al. Do high sound pressure levels of crowing in roosters necessitate passive mechanisms for protection against self-vocalization?, Zoology (2017). DOI: 10.1016/j.zool.2017.12.002AbstractHigh sound pressure levels (>120 dB) cause damage or death of the hair cells of the inner ear, hence causing hearing loss. Vocalization differences are present between hens and roosters. Crowing in roosters is reported to produce sound pressure levels of 100 dB measured at a distance of 1 m. In this study we measured the sound pressure levels that exist at the entrance of the outer ear canal. We hypothesize that roosters may benefit from a passive protective mechanism while hens do not require such a mechanism. Audio recordings at the level of the entrance of the outer ear canal of crowing roosters, made in this study, indeed show that a protective mechanism is needed as sound pressure levels can reach amplitudes of 142.3 dB. Audio recordings made at varying distances from the crowing rooster show that at a distance of 0.5 m sound pressure levels already drop to 102 dB. Micro-CT scans of a rooster and chicken head show that in roosters the auditory canal closes when the beak is opened. In hens the diameter of the auditory canal only narrows but does not close completely. A morphological difference between the sexes in shape of a bursa-like slit which occurs in the outer ear canal causes the outer ear canal to close in roosters but not in hens. © 2018 A team of researchers with the University of Antwerp and the University of Ghent, both in Belgium, has uncovered the means by which roosters prevent themselves from going deaf due to their own loud crowing. In their paper published in the journal Zoology, the group outlines their study of the birds and what they found. Credit: CC0 Public Domain Top cock: Roosters crow in pecking orderlast_img read more