How to grasp the customer information

master more complete customer information, which for any one of the shops will be of great help, but many shopkeepers do not know how to master. According to the study, a customer into the store within 3 minutes, if the owner cannot with customers to establish the basic relations, also is the customer and the owner did not communicate effectively, then the customer will not produce what impression for the shop, at least not remember the owner. How to open up the situation in this limited 3 minutes, let the customer from the "stranger" into "regulars"? The owner needs to start from the details.

when a strange customer to shop, the owner must actively and enthusiastically and greet customers, ask the customer demand, in order to retain the "newcomer", mainly in the communication "efforts, more attention to observation, according to the customer’s age, dress, language on the spit and other external observation, find the starting point of communication with customers, this communication is a two-way, not just keep asking customers, but also to encourage customers to speak, and through his communication, we can understand the basic situation of the customer, such as work, residence, preferences, family situation, which often go to buy things and so on.

2006, Xiao Song from the army, in the Anhui province Huoqiu County S310 road opened a "snow country parity Department", after the opening, the customer group is getting stronger, this is due to the small details of the service usually do well in Song dynasty. Every time a new customer enters the door, Xiao Song are active and enthusiastic to give customers a smoke pour tea, pull home, through communication to find common topics.

Xiao Song will communicate some basic information to understand the collection, with the consent of the consent of the customer, establish a consumption profile to new customers, files mainly include the customer’s name, address, contact information, like the brand, so that customers feel the attention and respect, the heart will have the next time to buy things is this "idea.

of Xiao Song, if the next customer came in, he can naturally open the case and the customer, to provide personalized services for them. During the holidays, the song will call, send text messages and other forms of voice to these customers. With the growing customer groups, during the Spring Festival in 2013, the turnover of small supermarket song even beyond the song shop on the streets of the big supermarkets, some customers far away to his supermarket shopping.

customer information once mastered, will certainly be of great help to the late shop business, this is every owner are aware of the fact that the owner but how to master, is also a very important point. So, with the introduction of the above small series, now you know how to master it?

master more complete customer information, which for any one of the shops will be of great help, but many shopkeepers do not know how to master. According to the study, a customer into the store within 3 minutes, if the owner cannot with customers to establish the basic relations, also is the customer and the owner did not communicate effectively, then the customer will not produce what impression for the shop, at least not remember the owner. How to open up the situation in this limited 3 minutes, let the customer from the "stranger" into "regulars"? The owner needs to start from the details.

when a strange customer to shop, the owner must actively and enthusiastically and greet customers, ask the customer demand, in order to retain the "newcomer", mainly in the communication "efforts, more attention to observation, according to the customer’s age, dress, language on the spit and other external observation, find the starting point of communication with customers, this communication is a two-way, not just keep asking customers, but also to encourage customers to speak, and through his communication, we can understand the basic situation of the customer, such as work, residence, preferences, family situation, which often go to buy things and so on.

2006, Xiao Song from the army, in the Anhui province Huoqiu County S310 road opened a "snow country parity Department", after the opening, the customer group is getting stronger, this is due to the small details of the service usually do well in Song dynasty. Every time a new customer enters the door, Xiao Song are active and enthusiastic to give customers a smoke pour tea, pull home, through communication to find common topics.

Xiao Song will communicate some basic information to understand the collection, with the consent of the consent of the customer, establish a consumption profile to new customers, files mainly include the customer’s name, address, contact information, like the brand, so that customers feel the attention and respect, the heart will have the next time to buy things is this "idea.

of Xiao Song, if the next customer came in, he can naturally open the case and the customer, to provide personalized services for them. During the holidays, the song will call, send text messages and other forms of voice to these customers. With the growing customer groups, during the Spring Festival in 2013, the turnover of small supermarket song even beyond the song shop on the streets of the big supermarkets, some customers far away to his supermarket shopping.

customer information once mastered, will certainly be of great help to the late shop business, this is every owner are aware of the fact that the owner but how to master, is also a very important point. So, with the introduction of the above small series, now you know how to master it?

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