New Delhi: “India cannot be the refugee capital of the world”, the Centre and the Assam government said in the Supreme Court Friday while seeking the extension its July 31 deadline to finalise the National Register of Citizens to verify wrongful inclusions and exclusions in the NRC.The top court agreed to hear the pleas of both the governments for deliberation on July 23 to conduct a sample re-verification process to quell a growing perception that many illegal immigrants may have infiltrated the NRC especially in districts bordering Bangladesh. Also Read – Squadrons which participated in Balakot air strike awarded citations on IAF DayA special bench of Chief Justice Ranjan Gogoi and Justice R F Nariman had fixed July 31 as the deadline for publication of the final list of the NRC and had reiterated that it will not be extended. Both the governments said that they are allowed to undertake verification of 20 per cent random samples of citizens for wrongful inclusions or exclusions in the NRC. The bench took note of the submissions of Solicitor General Tushar Mehta, appearing for the Centre and the state government, that several lakhs people have been wrongfully included in the NRC, especially in districts bordering Bangladesh due to the involvement of local officers in the massive exercise. Also Read – Don’t use ‘lynching’ to defame India: Bhagwat”Please extend the deadline for publication of final Assam NRC from July 31 to a future date. There is a growing perception that many exclusions and many more inclusions have been made wrongly,” the solicitor general said. “India cannot be the refugee capital of the world,” he said, adding there was a need to re-look the draft NRC list through sample verification. At the outset, the law officer said that although Assam NRC coordinator Prateek Hajela has done “excellent work”, it has been seen on the ground that wrongful exclusions and many inclusions have been reported in some districts. “Hajela’s report says while disposing of claims (of those who were excluded in draft NRC), 80 lakh names have been re-verified. So there is no need for a sample re-verification. If we are satisfied that verification has been done properly, then there is no need for a sample re-verification, is it,” the bench asked.
Smarter Not Harder: Communications in the Next-Gen Workplace Scott McMaster August 09, 2019 Agile and collaborative businesses are increasingly leveraging communication tools to grow their businesses. Slack Fights Channel, Admin Fatigue Ryan Daily August 14, 2019 More configurability, customization, and automation coming to Slack users through a suite of APIs and posting permission options. Collaboration ImplicationsAs Jason coyly stated, these findings are “clues” to understanding these younger generations, and of course, the full story will emerge when hiring his firm to do a custom study. We all have to sell ourselves, so I can’t begrudge him, but even these few clues suggest implications for collaboration.First, as outlined above, the sales approach for collaboration will need to change. Hiring younger sales people who will natively relate to younger buyers is a good start, but the most important thing is to understand this different buying psychology. Another aspect Jason emphasized was the need to see each Gen Zer as a unique individual, and not stuff them all into a generalized “box.” When talking to them along these lines, and showing how applications make it easy for them to have personalized experiences, they’ll see that you understand them.Second, these clues should provide further validation that first-generation UC offerings are woefully inadequate for what’s coming. For a long time now, I’ve been saying that if UC was invented from scratch today, it would look a lot like Slack — and as such, it’s not surprising to see how successful it’s been. Despite the fact that technology seems to change every few months, product development cycles take years, and that means the collaboration solutions that Gen Z will need should be well along now in their R&D cycles.Based on the above data points, those offerings clearly need to be mobile-first, and social channels need to be part of the mix. This also means that marketing efforts to drive both collaboration adoption and usage need a social media element. I haven’t seen that yet from the vendors, but I think these clues are telling us plenty, and if you see me as an influencer, then hey, all of this must be true. As Millennials make their mark, and with Generation Z coming up quickly behind them, intergenerational research has become a thing — and it’s something we all need to pay attention to. The implications for marketers are obvious, as the buying behaviors of digital natives are much different from older generations, and that’s where much of this type of research is focused.Closer to our world, there’s a different set of needs to understand, namely around how digital natives use communications technology in the workplace. Compared to consumer behaviors, the research on that front is fairly thin, and even less well understood is how digital natives will behave when moving into decision-making roles for these technologies. That area should be of intense interest to collaboration vendors, as the buying criteria and the decision-making process will likely differ with this cohort from older generations.I can’t do an exhaustive analysis here, but I do want to share some takeaways from a fascinating keynote at the recent BroadSoft Connections conference. While BroadSoft’s transition into the Cisco fold was the big story at Connections, as covered here and here, kudos to the conference planning team for tapping Jason Dorsey for a keynote. Jason is the president and co-founder of The Center for Generational Kinetics, a research firm with a particular focus on Gens Y and Z.Jason covered a lot of ground during his fast-paced, high-energy presentation, and he did a great job showing how Millennials and Gen Z are different from previous generations as well as from each other. This is actually my first important takeaway. If you’re looking to discern how workplace demographics are evolving, understand that you have to view these two groups distinctly rather than as one. While it’s tempting — or just easier — to view all digital natives as a homogeneous group, that’s going to lead to poor decisions around which collaboration technologies to invest in.To make sure you’re following along, the base birth year for Gen Z is 1996, and to make this real for the audience, Jason noted that most of this group has no recollection of 9/11. This may seem like yesterday for many of us, but not Gen Z. The preceding generations are bracketed as follows: Millennials, 1977-1996; Gen X, 1965-1976; Boomers, 1946-1964.With these in mind, one of the core challenges facing IT decision-makers is to deploy the right mix of collaboration tools that have relevance across the various generations in the organization. Clearly, a start-up bootstrapped by under-30s will have a different set of collaboration needs than an enterprise in a mature industry with a healthy mix of workers across all four of these generations.Once you accept that Millennials and Gen Z are different, the rest of this post will make more sense. What follows are some interesting research findings for each, and then I conclude with the implications I’m seeing for collaboration.Takeaways for Millennials (aka Gen Y)Jason isn’t alone in saying this is the largest demographic in the workplace, so take note of that reality. It’s not quite their world yet, but it’s starting to feel that way, and will most definitely be theirs as they move into decision-making roles.Related to that, he noted that Millennials are risk-averse, and have come into the workforce with less debt than their parents did. He largely attributes this to “delayed adulthood” — Millennials live at home longer, start their working lives later, and are careful about spending. It remains to be seen how this will impact their collaboration buying decisions, but the characteristic of being risk-averse may be a clue, and bears watching.Millennials aren’t really all that tech-savvy; rather, they’re “tech-dependent.” That was an aha! moment as digital immigrants — you know who you are — instinctively assume the former, especially based on what their kids are doing. Millennials are certainly comfortable with technology, but the dependency marker is a subtle difference, with the point being they know how to use technology, but don’t really have a deep understanding of technology. This isn’t surprising given how ease of use is first-principle for consumer technology, and that naturally carries over into the workplace. In contrast, Gen X workers are the real tech leaders, since they came up before the cloud and needed a working understanding of both hardware and software, Jason pointed out. To him, these workers are the “glue in the workplace” — they’re the ones who fix the problems with workplace technology, not Millennials. This may not be that relevant for collaboration, but it’s worth noting nonetheless.Takeaways for Gen ZJason was a bit short on details here, but characterized Gen Z as savers, not spenders. They shop at thrift stores and are averse to taking on college debt. Unlike Millennials, who are entering mid-career with money to spend, Gen Z is rooted in the gig economy where real jobs are getting hard to come by. In that regard they’ll make more loyal employees, at least those lucky enough to land jobs, Jason noted.Thinking ahead to when this cohort moves into decision-making roles, he also pointed out that they are non-linear thinkers. Translation for collaboration vendors — old-school sales approaches that follow a linear process where you explain how the technology works, how it fits into your network, how IT needs to manage it, how end users will experience it, etc., don’t work. That’s the wrong approach for Gen Z — “…show them the last step first, just like the way they play video games. They start by seeing how the game ends, then they go back and learn how to play it.” So, they need to understand the outcomes first — how collaboration will make workers more productive — and if that resonates, then they’ll want to know how the technology works. A Gen Z sales person will natively understand this, but everyone else will need to adapt their approach with this crowd.Jason referenced a current report of theirs, “The State of Gen Z 2018,” but didn’t cite any findings. I downloaded the report, and discovered some notable things about how Gen Z uses technology among the broader discussion of their consumer habits. Namely:Gen Z is mobile-centric — 95% have smartphones; remember, this group falls into the tender age range of 13-22More than half are on their smartphones five hours a day, and 26% are on more than 10 hours a day29% are on their smartphones after midnight, every night — they’re constantly connected31% are uncomfortable being away from their phones for 30 minutes or less42% get highly stressed when someone touches their phone without permission — whoa — it’s a highly personal and private experienceSocial media and the Internet are their trusted go-to sources for almost everything — Facebook for checking or creating group events, Snapchat for sending or sharing, Instagram for following brands, and YouTube for learning about productsThey’re informed buyers, with 27% reading three to four reviews before buying — online of course — and another 21% reading five to six reviewsGen Z relies heavily on friends — and strangers — for buying decisions; 46% follow 10 or more “influencers” on social media — putting trust in people they don’t actually know52% follow three or more brands via social media — for Gen Z, this must be seen as a bona fide marketing channel BCSLogo.png See All in Digital Workplace » BCStrategies is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena. A supplier of objective information on business communications, BCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of the dynamic business communications market.Tags:News & ViewscollaborationMillennialsGen ZDigital WorkplaceBCStrategiesConsultant PerspectivesFuture of WorkReal-Time Communications Articles You Might Like workers.jpg Understanding the Changing Role of Collaboration in IT Irwin Lazar May 30, 2019 As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success. Workforce Optimization, Looking Ahead Nicolas De Kouchkovsky August 27, 2019 Combining performance, quality, and workforce management, workforce optimization is providing a 360-degree view of agents and their responsibilities. Is Cognitive Collaboration in UCC’s Cards? Tom Nolle August 29, 2019 Cisco’s new cognitive collaboration story might be the next evolution of computer-assisted cooperative work. Log in or register to post comments